What does HyperRep track?

Every conversation across sales and customer service: the leads coming in and the channel each came in on, your response rate and response time, quotes and sales by count and value, your pipeline and close rate, where leads come from and where they end up, what sells, your customer engagement campaigns’ results and each teammate’s performance.

Does my team have to keep records up to date?

No. HyperRep reads every conversation and keeps the numbers current itself. A call is logged along with how fast your team got back to the customer, and a quote moves to Quoted, then Accepted, without anyone updating a thing.

Where does the data come from?

Your sales and customer service run on HyperRep, one platform, so calls, texts, emails, web forms and live chat are all tracked automatically, in one place.

Can I build my own dashboards?

Yes. Along with the prebuilt dashboards, you can build your own from a library of cards, so the numbers you care about sit together in one view.

What can the HyperRep Assistant tell me about my numbers?

It sits beside your dashboard and sees what you’re looking at. It can explain any metric in plain language, build a custom report with charts right in the chat, tell you why the numbers are what they are from what was said in your team’s conversations, and tell you what to focus on next.

Do I need to be good with spreadsheets or charts?

No. Each dashboard card shows one thing, simply, and when you want to know more, you just ask the Assistant.

Know what’s happening in your business, and why.

HyperRep tracks every sales and customer service conversation automatically, in one place. The dashboards show what’s happening, and the Assistant tells you why.

Get started

See how it works

HyperRep’s analytics dashboard with the Assistant open beside it, answering “Who closes the most?”: Taylor closed 31 of 94 sales, with a 44% close rate against a team average of 35%

Are you getting back to customers fast enough? How many of your leads turn into sales? And why are you losing deals?

They’re the questions every leader asks, but answering them means digging through spreadsheets, asking around, or just guessing. The answers are spread across systems that don’t talk to each other, and some never get written down. And even once you have the metrics, they’re hard to make sense of.

With HyperRep, your sales and customer service run on one platform, so everything is tracked automatically, in one place. When a customer calls in, HyperRep logs the call, how fast your team got back to them, the quote, and the sale. Nobody has to update a thing.

Zoom out and every conversation adds up to the whole picture: how many new leads come in each day, how many turn into quotes, and then sales, where your leads come from, and how each campaign is doing.

And to help you make sense of it all, the HyperRep Assistant sits right beside your dashboard. Just ask it about your metrics or for a custom report. It builds the report right in the chat, and because it knows what was said on every call, it can tell you why. And it’ll tell you what to focus on next.

So every decision comes with clear metrics and clear reasons, not a gut feel. You’ll always know what’s happening, why, and what to do next.

Every conversation, tracked for you.

A new lead calls in
Answered in 3 minutes
Quoted at $587.00
Accepted by text
Nobody updated a thing
The whole picture, in one place

Dashboards show what happened. The Assistant tells you why.

The HyperRep Assistant sits right beside your dashboard and sees what you’re looking at, so there’s nothing to study. You just ask.

Ask in plain words, get the report.

Ask “Who closes the most, and why?” It reads your quotes and their calls, and builds the report right in the chat, chart included.

Then it tells you what’s behind it.

Because it knows what was said on every call, it can tell you why. Here, on 9 of 10 calls that closed, Taylor set the delivery date before hanging up.

And what to focus on next.

One clear next step, with the numbers behind it: follow up on open quotes within two days. Those close at 46%, and 23 are waiting right now.

Your whole business, one card at a time.

HyperRep comes with dashboards for your leads, response times, channels, pipeline and close rate, lead flow, products and campaigns. Each card shows one thing, so anyone can read it at a glance.

See every lead, day by day.

How many leads came in, how many turned into quotes and how many into sales. Busy weeks and quiet weekends are plain to see.

Leads, quotes and sales
Any date range

See exactly where quotes stall.

Your pipeline from qualified, to quoted, to sold, by count and by value, with your close rate. Here, 112 quotes are still waiting for an answer.

Every stage, by count and value
Your close rate

Sales pipeline

35% close rate

112 quotes still open

Qualified: $001234567890123456789001234567890123456789001234567890123456789,001234567890123456789001234567890123456789001234567890123456789; 336 leads
Quoted: $001234567890123456789001234567890123456789001234567890123456789,001234567890123456789001234567890123456789001234567890123456789; 268 quotes
Sold: $001234567890123456789001234567890123456789,001234567890123456789001234567890123456789001234567890123456789; 94 sales

Know where leads come from, and where they end up.

Every lead by the channel it came in on, from calls and texts to web forms, email and live chat, and what became of it: sold, still open, lost or never quoted.

See how every campaign did.

For each customer engagement campaign: how many customers opened it and clicked, the upsells it brought in, the past-due balances it collected and the reviews it earned.

Opens and clicks
Upsells, payments and reviews

Or build your own dashboard, card by card.

Add the cards you care about from the card library, from close rate and response rate to reviews and each teammate’s results.

Clear numbers. Clear reasons.

Every decision comes with clear numbers and clear reasons, not a gut feel. You’ll always know what’s happening, why, and what to do next.

Meet the HyperRep Assistant

What’s happening
Every conversation tracked automatically, in dashboards anyone can read at a glance.
Why it’s happening
The Assistant explains any number from what was said in your team’s conversations.
What to do next
One clear thing to focus on, with the numbers to back it up.

There’s no investment that I would have made other than investing more in the relationship between HyperRep and FusionSite Services.

Ryan EnnisChief Information Officer, FusionSite ServicesRead FusionSite’s story

Frequently asked questions